Service & Support
End-to-end lifecycle services
Make scientific research more efficient
From installation and commissioning to application training, from maintenance support to technical consulting, Hezhong Chuangjiang delivers comprehensive lifecycle support for your equipment with our professional service team and extensive industry expertise.
Industry Experience
Serve Customers
Coverage Area
Customer Satisfaction
Our Services
Our Services
Focused on the life sciences, we deliver professional services throughout the entire lifecycle of your equipment.
Install and configure
Professional engineers provide on-site installation and validation to ensure stable device operation.
App Training
Customized theory and hands-on training to quickly master lab skills
Preventive Maintenance
Regular maintenance and performance checks to reduce failure risks and extend equipment lifespan.
Service Repair
Rapid-response repair support to ensure continuity of experiments and production.
Qualification / Performance Qualification
Provides IQ/OQ/PQ validation services to meet compliance and research requirements.
Technical Consultation
Senior Application and Technology Experts provide professional technical support.
Service Process
Service Process
Standardize service processes for efficiency, professionalism, and transparency.
Submit Request
Contact us via online form, phone, or email.
Initial Response
Response within 1 business days to confirm requirements and solution
Engineer Onboarding
Assign a professional engineer to develop a service plan.
Home Service
On-site implementation, debugging, and training with a comprehensive service report.
Future Support
Continuous follow-up and check-ins to ensure long-term stability
Lab Solutions
Our Service Practices
Customer-centric professional services to boost efficiency in research and industry.
Submit Service Request